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Terms & Conditions

1)   We offer a 7 Day money back guarantee on all products, this period starts from the day you receive your controller from us. During this time, if you are unhappy with your item you can return it for a full refund, but we must be notified before the end of the 7 days so we can authorise the return. If you notify us after the 7 days then your return will be refused.

2)   All controllers come with a 3 month warranty, this covers all parts added or modified by Console Controllers with any design or colour. You must contact us prior to returning any item, so we can provide you with a returns reference and the relevant instructions for our returns process. This warranty is provided by Console Controllers only.

3)   Any returned item will be processed within 48 hours of it arriving back out our premises. Then please allow a further 48 hours for the item to be fixed or replaced. All refunds will be made within 7 working days of us receiving the item as long as the following terms are met. Failure to do so will result in a refund being rejected.

4)   If the returned item arrives damaged or without original packaging or in an un-satisfactory condition, a refund cannot be offered.

5)   Returns for replacements will be fixed as soon as possible and may be delayed due to busy festive periods.

6)   All controllers are made to order within 48 hours of purchase, during busy periods such a Christmas, we reserve the right to extend this period to ensure quality is maintained during the manufacturing process.

7)   We will not accept returns for controllers that have already been opened by another person or company. If we do suspect a controller has been opened prior to it being returned then we will not accept the controller and a fee will be charged to return the item. This will also void any warranties.

8)   Warranty does not include damage caused by human error. For example if you have purchased a controller and the analogue stick has malfunctioned due to excessive wear or an accidental drop, this would not be covered under warranty. Please contact us for a repair quote if you have accidentally damaged the controller.

9)   In the event that the item you received is not how you requested, please contact us within 24 hours so we can rectify the issue as soon as possible.

10)   All prices are fully inclusive of VAT (Value Added Tax).

11)   We are not affiliated with any of the following companies : Epic Games, Activision Blizzard, Rockstar Games, The Walt Disney Company, Warner Bros., Microsoft, Sony nor Electronic Arts.

12)   We do not guarantee any orders to arrive in time for Christmas if they are ordered after the 12th of December, this date is our fixed last ordering date to guarantee you will receive your order in time for Christmas day.

13)   If due to any unforeseen error and we cannot fulfil your order in time for Christmas, the customer will be entitled to any other available design that is in stock during that time or a full refund. In which case the customer will be notified by our sales department.

14)   We can unfortunately not be liable for sending items to an address that has been incorrectly provided. If you believe you've given us an incorrect address, please email us as soon as possible on help@consolecontrollers.co.uk.

15)   Once items are dispatched, they are in control of the courier. Refunds or replacements will not be given nor are Console Controllers responsible for locating the lost item due to the wrong delivery address given.

16)   We are not responsible for delays in the courier or postal service. Please check their respective websites for up to date services.

17)   This website is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

18)   Our controllers are refurbished with new parts where necessary and come with a 3 month warranty.

Developer Brandon Sandhu